The Team
Meet the Willows Team
Lucy Rumming
MANAGING DIRECTOR
Having initially trained as a lawyer, it was Lucy’s attention to detail and passion for doing the right thing that ultimately guided her into insurance. It was during this time that Lucy also worked with the cabinet office helping to simplify insurance terminology before moving into niche brokering.
After a short break to work in the charity sector and start a family, Lucy returned to commercial insurance.
With 15 years’ experience in the insurance industry, it was clear her integrity and appetite for insurance would be better served looking after her own clients. Lucy is driven to provide a no-nonsense approach, maintaining transparency and integrity, so her clients trust they are in good hands.
Sara Caine
MARKETING & ACCOUNTS MANAGER
Passionate about communication, as a qualified marketer Sara brings with her a wealth of knowledge and experience. As the newest member of the team, Sara’s role is to look after existing clients alongside creating customer-centric marketing communication that emphasises our culture, proposition and values.
Before joining The Willows, Sara worked with Arthur J. Gallagher consulting clients on their internal communication proposition.
The Willows Insurance Services was established in 2018 and is based at Stansted Park on the South Coast of England.
We keep our clients at the heart of everything we do, so if you would like us to review your insurance, or would like to discuss how your insurance is protecting your business, vehicles, charity, place of worship or home we would be very happy to help.
Why choose The Willows for your insurance needs?
Here are a few reasons, we believe we’re the right partner for your insurance needs.
No sales scripts, no call centres
Being part of the Hedron Network means we have all the weight of an international brokerage when negotiating on product and price for our clients, but we are small enough to give an individual consultative and customer-focused experience.
Straight talking, straight-forward
We’ve worked in lots of different industries, so we know the right questions to ask to get to the heart of what you do. We understand your risks and we’ll help you to mitigate them. What’s more, we subscribe to the clear English approach of making sure our clients understand what they are purchasing and how it will protect them.
You buy, we plant
Receiving reams of insurance paperwork can be as tedious as shopping around for insurance in the first place. To take the pain away, we pay particular attention to keeping everything digital. You’ll receive all your quotations, and policy documents digitally (unless you specifically request paper copies). As well as that, for every 10 policies we put on cover or renew, we arrange for a tree to be planted. Your small action has big results.
